Delivery Information

We deliver to mainland UK addresses only for now. We would rather be honest about timings than promise next-day and miss it: some of our range is shipped directly from specialist suppliers, so dispatch takes a little longer than a warehouse-only retailer.

Order review

Every order is reviewed before payment is taken. Reviews are usually done within 1 working day. Your order stays Processing until it is accepted and paid.

Timeframes

• Homeware, textiles and general goods (dropshipped) — dispatched in 1–3 working days, delivered in 3–7 working days from payment. Items sourced from a supplier occasionally take up to 10 working days; we tell you if that applies.
• Ambient African Food (dry goods, tinned, packaged) — dispatched in 1–2 working days, delivered in 2–5 working days.
• Short-shelf-life or chilled food — dispatched Monday to Wednesday only so nothing sits in a depot over a weekend, delivered in 1–2 working days from dispatch.
• Multi-supplier orders — may arrive in more than one parcel, on different days, at no extra cost to you.

Working days are Monday to Friday excluding bank holidays. Orders placed at a weekend are reviewed on the next working day.

Tracking your order

Your order moves through four stages, visible in your account: Processing, Awaiting dispatch, Shipped and Delivered. When it is marked Shipped we email you, and any tracking number the courier has given us appears on the order in your account.

Costs

Delivery costs, where they apply, are shown before you pay. Nothing is added after checkout.

If something goes wrong

• Nothing after the timeframes above? Email orders@tullara.co.uk with your order number and we will chase the courier.
• Damaged, spoiled or incorrect goods — including any food that arrives out of date — are refunded or replaced. See our Returns & Refunds Policy.
• Deliveries are not made to PO boxes, and we cannot currently ship to Northern Ireland, the Scottish islands, the Isle of Man, the Channel Islands, or outside the UK.